1. Who we are & scope

These Terms & Conditions (“Terms”) govern your access to and use of the website at [groxxgears.com] and any purchase of products or services from Groxx Gears Industrial Pte. Ltd. (UEN [•]), a company incorporated in Singapore with its registered office at [10 Anson Road #22-02, International Plaza, Singapore 079903] (“Groxx”, “we”, “us”).

By creating an account, requesting a quotation, or placing an order, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organisation, you confirm you are authorised to bind that entity.

Our business is primarily business-to-business supply of industrial safety and fall-protection equipment. Where you buy as a consumer, mandatory consumer-protection laws in your country apply and prevail over anything in these Terms to the contrary (see the market-specific Annex).

2. Definitions

• Products — goods listed, quoted, or supplied by Groxx.
• Quotation — a written quote we issue for specified products, quantities and prices.
• Order — your instruction to purchase, whether by accepting a Quotation, checking out, or written purchase order.
• Account — the registered access we grant you to the customer portal.
• Consumer — an individual buying wholly or mainly outside a trade or business, as defined by the applicable law of your country.

3. Accounts & eligibility

3.1 Some pricing and features are visible only to approved, logged-in account holders. We may approve, decline, suspend or close accounts at our discretion, including where information is inaccurate or where use breaches these Terms.

3.2 You are responsible for keeping your login credentials confidential and for all activity under your Account. Notify us promptly of any suspected unauthorised use.

3.3 Distributor / trade pricing tiers are granted by approval and may be varied or withdrawn. They do not create any exclusivity or minimum-volume commitment unless agreed separately in writing.

4. Quotations, orders & acceptance

4.1 Product listings, prices and Quotations are an invitation to treat, not an offer. No contract is formed until we accept your Order (by written confirmation, invoice, or dispatch — whichever is first).

4.2 A Quotation is valid for [30] days unless stated otherwise and may be withdrawn or corrected before acceptance. Quantities are subject to availability.

4.3 We may decline or cancel an Order (with a full refund of any amount paid for the cancelled items) including for pricing or description errors, suspected fraud, export-control restrictions, or stock unavailability.

4.4 Obvious errors — including manifest mispricing — do not bind us even after an Order is placed; we will notify you and offer to proceed at the correct price or cancel.

5. Prices, taxes & currency

5.1 Prices are shown in [the currency indicated at the time] and exclude delivery and taxes unless stated. Member/distributor discounts apply only to eligible accounts.

5.2 Taxes. Singapore GST is applied where required. For cross-border sales, import duties, GST/VAT and customs charges in the destination country are your responsibility unless expressly agreed. France/EU sales to consumers are quoted inclusive of applicable VAT where we are required to charge it.

5.3 We may correct pricing errors as set out in clause 4.4.

6. Payment

6.1 Accepted methods and terms are shown at checkout or on the invoice/quotation (which may include [card, bank transfer, Wise, OCBC, and approved payment-terms accounts]).

6.2 Unless credit terms are agreed in writing, payment is due before dispatch. Where credit terms apply, invoices are payable within the stated period (e.g. Net [30]).

6.3 We may apply a surcharge for certain payment methods where disclosed in advance and permitted by law. Late payments may incur [interest / recovery costs] to the extent allowed by the applicable law.

7. Delivery, title & risk

7.1 Delivery timeframes are estimates, not guarantees, unless expressly agreed. Cross-border shipments follow the Incoterms® stated on the Quotation/invoice; the named Port of Loading, Port of Discharge, Final Destination and Country of Origin (where shown) form part of the trade terms.

7.2 Risk passes to you on delivery (or per the agreed Incoterm). Title passes only once we receive payment in full.

7.3 Inspect goods on receipt and report shortages or visible damage within [7] days. Nothing in this clause limits your non-excludable consumer rights.

8. Returns, cancellations & refunds

8.1 Business customers: returns are by prior authorisation only; made-to-order, special-order and used items are non-returnable. A restocking fee of [•]% may apply.

8.2 Consumers: you have the statutory rights of your country, which these Terms do not limit — including any cooling-off / withdrawal right (see Annex; France/EU: 14 days) and remedies for faulty or misdescribed goods.

8.3 Approved refunds are issued to the original payment method within [•] days.

9. Product information, safety & fitnes

9.1 Our products include safety-critical fall-protection and industrial safety equipment. Specifications, images and certifications are provided for guidance. It is your responsibility to select equipment suitable for your intended use, to ensure it is installed, inspected, used and maintained by competent persons, and to comply with all applicable workplace-safety laws and manufacturer instructions in your jurisdiction.

9.2 Information on the site is not engineering, safety or professional advice and is no substitute for a competent risk assessment. Where standards or certifications are referenced, they indicate the product’s stated conformity, not a warranty of fitness for your particular circumstances.

10. Warranties & consumer guarantees

10.1 Products carry the applicable manufacturer’s warranty where offered.

10.2 To the extent permitted by law, and subject to the non-excludable consumer guarantees / statutory rights in your market (see Annex), we exclude implied warranties not expressly stated here.

10.3 Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law (see Annex A3).

11. Limitation of liability

11.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11.2 Subject to 11.1 and to your non-excludable statutory rights, our total liability arising from any Order is limited to [the price paid for the products giving rise to the claim], and we are not liable for indirect or consequential loss, loss of profit, or business interruption.

11.3 These limits are more constrained for consumers; mandatory law prevails.

12. Intellectual property

All content on the site (text, images, logos, product data, and the Groxx name and branding) is owned by or licensed to Groxx and may not be copied or reused without written permission, except as needed to use the site for its intended purpose.

13. Privacy & data protection

We process personal data in accordance with our Privacy Policy at [/privacy/], which forms part of these Terms. Depending on where you are, this includes Singapore’s PDPA, and, for EU/France customers, the GDPR (lawful basis, data-subject rights, and — for any EU data — the required transfer safeguards).

14. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control (including supply disruption, carrier delays, natural events, or government action).

15. Governing law & jurisdiction

15.1 Base: These Terms are governed by the laws of Singapore, and the Singapore courts have jurisdiction — except that this does not deprive a consumer of the mandatory protections, or the right to bring proceedings in the courts, of their country of residence where local law so provides (notably France/EU and Australia).

15.2 The market-specific Annex applies to sales into those markets and prevails over the general Terms where inconsistent.

16. Changes to these Terms

We may update these Terms; the version in force is the one published at /legal/ when you place your Order. Material changes will be dated and, where required, notified.

17. Contact

[Groxx Gears Industrial Pte. Ltd.] · [info@groxxgears.com] · [address] · [phone]

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Annex A — Market-specific provisions

These summarise non-excludable local rules to flag for your lawyer. They are not a complete statement of the law and must be verified per country.

A1. Singapore

• CPFTA (Consumer Protection (Fair Trading) Act) and the Lemon Law provisions apply to consumer sales — remedies for goods not conforming to contract.
• PDPA governs personal-data handling and consent.
• GST treatment per IRAS rules.

A2. Other SEA markets (Malaysia, Indonesia, Thailand, Vietnam, Philippines, …)

• Consumer-protection and data-protection regimes differ by country (e.g. Malaysia CPA + PDPA 2010; Indonesia consumer law + PDP Law; Thailand PDPA). Do not assume the Singapore text suffices — localise governing-law, consumer-remedy and data clauses, and confirm import/registration requirements for safety equipment in each destination.

A3. Australia

• The Australian Consumer Law (ACL) imposes consumer guarantees that cannot be excluded. Include the mandatory wording, e.g.:
  

  “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

• Liability caps that purport to override these guarantees are void to that extent.

A4. France / EU

• B2C customers have strong statutory rights: the 14-day right of withdrawal for distance sales (with the standard withdrawal information + model form), the legal guarantee of conformity (garantie légale de conformité), and the guarantee against hidden defects (garantie des vices cachés).
• Language: consumer-facing terms should be available in French.
• GDPR applies to all personal data; provide the required transparency information and transfer safeguards for data leaving the EU.
• Certain broad liability exclusions are unenforceable against consumers.